Skip to main content
JEBREX JEBREX
EN ES
Get in Touch
LEGAL

Terms of Service

Last updated: August 2026

1. Acceptance of Terms

These Terms of Service (the "Terms") govern access to and use of the websites, software platforms, applications, APIs, and professional services (together, the "Services") provided by Jebrex Tech, S.L. ("JEBREX", "we", "us" or "our"), a company incorporated under the laws of Spain with its registered office in Barcelona. By visiting our websites, creating an account, subscribing to any JEBREX product, or engaging us for technology services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you accept these Terms on behalf of a company, institution, or other legal entity, you represent that you are authorised to bind that entity, and the words "you", "your", and "Customer" refer to that entity. Where a signed master services agreement, order form, statement of work, or product-specific addendum exists between you and JEBREX, that document prevails over these Terms to the extent of any conflict, and these Terms continue to apply to everything it does not address.

If you do not agree with these Terms, you must not access or use the Services.

2. Description of Services

JEBREX designs, builds, owns, and operates a portfolio of proprietary software-as-a-service platforms, and delivers custom technology services to businesses and institutions. Depending on what you have subscribed to or contracted for, the Services may include:

The scope, features, service levels, and commercial terms applicable to your use are those set out in your order form, subscription plan, statement of work, or the product documentation made available to you. Individual products may carry supplemental terms that address product-specific functionality; where they do, those supplemental terms form part of the agreement between us.

  • Subscription access to JEBREX platforms, including BizzOS, MedLocal, TMS, FMS, SPE, 3alTari2, and PUSH, together with any successor, module, or add-on we make available.
  • Custom technology services, including software design and development, systems integration, data migration, deployment, automation, and technical consulting.
  • Onboarding, configuration, training, support, and maintenance services, as described in the applicable order form or statement of work.
  • Websites, documentation, demonstration environments, and free or trial access that we may offer from time to time.

3. Eligibility and Account Registration

The Services are intended for business and professional use. To use them you must be at least 18 years old, have the legal capacity to enter into a binding contract, and not be barred from receiving the Services under the laws of Spain, the European Union, or any other applicable jurisdiction, including applicable sanctions and export control regimes.

Certain Services require an account. When you register, and for as long as your account remains active, you agree to:

You are responsible for all activity that occurs under your account and under the accounts of your authorised users, whether or not you authorised that activity. Where your plan allows you to invite users, you remain responsible for ensuring that each of them complies with these Terms.

  • Provide accurate, current, and complete registration information, and keep it up to date.
  • Keep credentials, API keys, and access tokens confidential, and not share them with anyone outside your organisation.
  • Use appropriate security measures, including strong passwords and, where offered, multi-factor authentication.
  • Notify us without undue delay at hello@jebrex.com if you become aware of any unauthorised access, credential compromise, or other security incident affecting your account.

4. Acceptable Use and Prohibited Conduct

You may use the Services only for lawful purposes and in accordance with these Terms, the applicable documentation, and any usage limits set out in your plan or order form. You are responsible for the conduct of your users and for any content, data, or instructions submitted through your account.

You must not, and must not permit any third party to:

We may investigate suspected violations of this section and take proportionate action, including limiting functionality, suspending access, or terminating the affected account, as described in Section 13.

  • Access, use, copy, or exploit the Services in a way that infringes the intellectual property, privacy, confidentiality, or other rights of JEBREX or any third party.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, architecture, or underlying models of any JEBREX platform, except to the extent such restriction is prohibited by mandatory law.
  • Resell, sublicense, rent, lease, distribute, or make the Services available to third parties outside the scope of your subscription, or build a competing or substantially similar product using the Services.
  • Upload or transmit malware, harmful code, or material that is unlawful, defamatory, fraudulent, discriminatory, or otherwise objectionable.
  • Probe, scan, penetration-test, circumvent, or otherwise interfere with the security, authentication, rate limits, or integrity of the Services or their underlying infrastructure without our prior written consent.
  • Use automated means to scrape, harvest, or extract data from the Services beyond the interfaces and volumes we expressly permit, or impose an unreasonable load on our systems.
  • Use the Services to send unsolicited communications, or to process personal data in breach of applicable data protection law.

5. Intellectual Property

JEBREX retains all right, title, and interest in and to the Services and everything underlying them, including the BizzOS, MedLocal, TMS, FMS, SPE, 3alTari2, and PUSH platforms, all source and object code, architecture, databases, algorithms, designs, user interfaces, visual assets, documentation, and any improvements or derivative works. The JEBREX name, logo, wordmark, product names, and associated brand elements are the exclusive property of JEBREX and may not be used without our prior written permission.

Subject to your compliance with these Terms and payment of all applicable fees, JEBREX grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during your subscription or engagement term, solely for your internal business purposes. No rights are granted by implication, estoppel, or otherwise, and all rights not expressly granted are reserved.

Where we deliver bespoke deliverables under a statement of work, ownership of those deliverables is determined by that statement of work. In the absence of an express written assignment, JEBREX retains ownership of all pre-existing materials, frameworks, libraries, tools, and know-how used in their creation, and grants you a perpetual licence to use them as incorporated in the deliverables. If you send us feedback, suggestions, or improvement ideas, you grant JEBREX a perpetual, worldwide, royalty-free right to use them without restriction or compensation.

6. Customer Content and Data

You retain all right, title, and interest in the content, records, files, and data you or your users submit to, store in, or generate through the Services ("Customer Data"). JEBREX claims no ownership over Customer Data.

You grant JEBREX a limited, worldwide, royalty-free licence to host, store, process, transmit, display, back up, and otherwise handle Customer Data solely to the extent necessary to provide, secure, support, and improve the Services for you, and to comply with applicable law. Where JEBREX processes personal data on your behalf, it acts as a processor under Regulation (EU) 2016/679 (GDPR) and processes that data in accordance with our Privacy Policy and any data processing agreement in place between us. You act as controller and are responsible for establishing a lawful basis for the processing you instruct.

You are responsible for the accuracy, quality, legality, and appropriateness of Customer Data, and for obtaining all consents and notices required for us to process it. We maintain technical and organisational measures appropriate to the risk, and you remain responsible for maintaining your own copies of anything you would need in the event of loss, deletion, or termination of your account.

7. Third-Party Services and Links

The Services may integrate with, link to, or rely on software, platforms, hosting providers, payment processors, and other services operated by third parties. Where you choose to enable an integration, you authorise JEBREX to exchange Customer Data with that third party as required for the integration to function, and your use of that third-party service is governed by its own terms and privacy policy.

JEBREX does not control third-party services and makes no representation or warranty regarding their availability, security, accuracy, or performance. We are not liable for any loss arising from your use of a third-party service, from its suspension or discontinuation, or from any change it makes that affects an integration. Links to external websites are provided for convenience only and do not imply endorsement.

8. Service Availability and Modifications

We use commercially reasonable efforts to keep the Services available and performing as documented, but we do not warrant that access will be uninterrupted, timely, error-free, or free of data loss. Availability may be affected by scheduled maintenance, emergency maintenance, third-party infrastructure incidents, or circumstances beyond our reasonable control. Where a service level agreement applies to your subscription, that agreement governs availability commitments and remedies.

We may modify, enhance, add to, or discontinue features of the Services as our products evolve. We will not make changes that materially reduce the core functionality of a paid subscription during a committed term without giving you reasonable prior notice. Where we retire a product or a material feature, we will provide advance notice and, where practicable, a migration path or a pro-rata refund for the unused portion of any prepaid fees.

We may also introduce new features on a beta, preview, or early-access basis. Such features are provided as-is, may be changed or withdrawn at any time, and are excluded from any service level commitment.

9. Fees, Billing and Taxes

Where the Services are provided for a fee, the amounts, currency, billing frequency, and payment terms are those set out in your order form, subscription plan, or statement of work. Unless stated otherwise, subscription fees are quoted in euros, invoiced in advance, and non-refundable except where these Terms or mandatory law provide otherwise. Professional services are invoiced as agreed in the applicable statement of work, whether on a fixed-fee or time-and-materials basis.

In relation to billing, the following apply:

We may revise our prices from time to time. Changes to recurring subscription fees take effect at the start of your next renewal term and will be notified to you at least thirty (30) days in advance, giving you the opportunity to decline renewal before the change takes effect.

  • All fees are exclusive of VAT and any other applicable taxes, duties, or levies, which you are responsible for paying in addition, unless you provide a valid exemption or a valid intra-Community VAT identification number where the reverse charge applies.
  • Subscriptions renew automatically for successive terms of equal length unless cancelled before the end of the then-current term, in accordance with the notice period stated in your order form.
  • Invoices are payable within the period stated on the invoice. Overdue amounts may accrue statutory late payment interest under Spanish law, and we may suspend access after reasonable notice until the account is settled.
  • Free trials, pilots, and promotional plans are provided at our discretion, may be modified or withdrawn, and convert to a paid plan only where you have expressly agreed to that conversion.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied, or statutory. JEBREX expressly disclaims all implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will meet your specific requirements, that their operation will be uninterrupted or free from defects, that all defects will be corrected, or that the Services or the servers on which they run are free of harmful components. Any output, analysis, report, recommendation, or automated result generated by the Services is provided for informational and operational support purposes, and you remain responsible for reviewing it and for the decisions you take on the basis of it.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited, including the mandatory rights of consumers under Spanish and European Union law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, JEBREX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, nor for any loss of profits, revenue, business, goodwill, anticipated savings, or data, arising out of or in connection with the Services or these Terms, whether based in contract, tort, negligence, strict liability, or any other legal theory, and whether or not we were advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the total aggregate liability of JEBREX arising out of or relating to these Terms or the Services shall not exceed the total amount actually paid by you to JEBREX for the Services giving rise to the claim during the twelve (12) months immediately preceding the event that gave rise to the liability. Where the Services were provided free of charge, our aggregate liability shall not exceed one hundred euros (EUR 100).

These limitations do not apply to liability arising from fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under Spanish law.

12. Indemnification

You agree to defend, indemnify, and hold harmless JEBREX, its affiliates, and their respective directors, officers, employees, and contractors from and against any third-party claim, demand, proceeding, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or related to: (a) Customer Data or any content you submit through the Services; (b) your use of the Services in breach of these Terms or applicable law; (c) your infringement or misappropriation of the intellectual property or privacy rights of a third party; or (d) any dispute between you and one of your own customers, users, or employees.

JEBREX will defend you against any third-party claim alleging that your permitted use of a JEBREX platform infringes that third party's intellectual property rights, and will pay damages finally awarded or agreed in settlement, provided that you notify us promptly, give us sole control of the defence and settlement, and provide reasonable cooperation. This obligation does not apply where the claim arises from Customer Data, from modifications not made by us, or from use of the Services in combination with products we did not supply.

The party seeking indemnification must notify the other promptly in writing, must not settle or admit liability without the indemnifying party's written consent, and must provide reasonable assistance at the indemnifying party's expense.

13. Term, Suspension and Termination

These Terms apply from the moment you first access the Services and remain in force for as long as you use them or hold an account. Subscription terms and renewal periods are those stated in your order form or plan.

Either party may terminate for material breach if the breach remains uncured thirty (30) days after written notice. JEBREX may suspend or restrict access immediately, with notice where practicable, if your use presents a security risk, threatens the integrity or performance of the Services for other customers, is unlawful, or if invoiced amounts remain unpaid after a reminder. You may close your account at any time in accordance with the cancellation terms of your plan; closing an account does not entitle you to a refund of prepaid fees except where required by law or expressly agreed.

On termination or expiry, your right to access the Services ends and we will make Customer Data available for export for a period of thirty (30) (thirty) days, after which it may be deleted from active systems in accordance with our retention practices and any legal obligation to retain it. The sections relating to intellectual property, customer content and data, fees accrued before termination, disclaimers, limitation of liability, indemnification, governing law, and any other provision that by its nature should survive, will survive termination.

14. Governing Law and Jurisdiction

These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by and construed in accordance with the laws of Spain, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties irrevocably submit to the exclusive jurisdiction of the courts and tribunals of the city of Barcelona, Spain, for the resolution of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, expressly waiving any other forum to which they might otherwise be entitled.

Where you contract with us as a consumer, this section does not deprive you of the protection of the mandatory provisions of the law of your country of residence, nor of your right to bring proceedings before the courts designated by applicable consumer legislation.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, our business, or applicable legal and regulatory requirements. The version in force is always the one published on our website, together with the date on which it was last updated.

Where a change is material, we will give you reasonable prior notice, normally at least thirty (30) days, by email to the address associated with your account or by notice within the Services. Changes take effect on the stated effective date, and your continued use of the Services after that date constitutes acceptance of the revised Terms. If you do not accept a material change, you may terminate your subscription before it takes effect, and we will refund any prepaid fees covering the unused remainder of your current term.

16. Contact

These Terms are entered into with Jebrex Tech, S.L., a company incorporated in Spain with its registered office in Barcelona.

For questions about these Terms, your subscription, security matters, data protection requests, or any other aspect of the Services, contact us at hello@jebrex.com. We aim to respond to all enquiries within a reasonable period, and to security and data protection matters without undue delay.